If you don't have excellent Customer Support and follow-up with your customers, clients and prospects, your business won't succeed.

No matter how good your website looks, the great value you have in your products and/or services, or other aspects of your online business, if your Customer Support is virtually non-existent, or it takes you wading through emails to figure out which ones to respond to - you can be dead in the water!

As we mentioned on our main page, ALL successful online businesses have OTHER people take care of things for them. The Customer Support Team of Old Fashioned Office is comprised of staff who have expertise in providing excellent customer support. That's all they do!

How can Old Fashioned Office help you with customer support?

• We will monitor your support emails and inquiries, answering those we can and forward any requiring your attention.

• You won't be inundated with 500 emails or more per day, most of them junk that you need to sift through.

• Your customers and prospects will receive a response within 24 hours - not days or even weeks!

• We prepare specific guidelines and templates for responding to questions and inquiries.

• We can follow-up with customers and prospects via email to ensure they are satisfied with their purchases.

our recommendation:

The best way to have customers and prospects contact you is NOT to simply post an email address on your site. There are people out there just looking to gather up email addresses and that's where you get all the spam that comes through, no matter how many filters you have set up.

Almost every Internet Marketer we know and those we work with use a Support Ticket System. We are in the process of learning two of these systems. As soon as we feel confident, we will be able to assist you in setting up and monitoring the system of your choice.

What are the advantages to using a Support Ticket System?

• No email address for spiders to crawl and snag

• A complete record of each ticket submitted is readily available

• A knowledgebase can be developed for commonly asked questions you receive from your customers and prospects

• Monitoring of the support ticket system can easily scheduled for a couple of times a day instead of receiving emails as they come in.